We require a full month in the system before we consider the item lost. In the event of lost and unrecoverable merchandise we reserve the right to not sell to you as we do not wish to go out of business.
Our contact details are also through an online search. Please talk to us before opening a case for item not received or wrong item. We do not appreciate customers opening cases without talking to us first so that we can remedy the problem immediately. Thank you so much for supporting our business.